Customer Service

Call 770.267.2505 to speak to a Customer Care Representative
Monday – Friday, 7 a.m. – 7 p.m.

For questions on electric or gas billing, billing procedures, bill errors, bank draft, levelized billing, lost password, log in problems, electric and natural gas account signup:

Email Customer Service

Postal Address

Electric Bill Payments

P.O. Box 1347, Monroe, GA 30655

All Other Correspondence

P.O. Box 260, Monroe, GA 30655

Social Media

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Customer Service FAQs

Office Locations & Hours

Monroe

842 Highway 78 NW
Monroe, GA 30655

(Please do not send postal mail to this address.)

Hours

Monday-Friday: 8am to 5pm

Directions:

Snellville

3645  Lenora Church Road
Snellville, GA 30039

(Please do not send postal mail to this address.)

Hours

Monday-Friday: 8am to 5pm

Directions:

Watkinsville

2061-D  Hog Mountain Road
Watkinsville, GA 30677

(Please do not send postal mail to this address.)

Hours

Monday-Friday: 8am to 5pm

Directions:

Contact Us

Call (770) 267.2505 to speak to a Customer Care Representative from Monday through Friday, 7 a.m. – 7 p.m.